Terms & Conditions

1. About ZoeyBloom

This website is operated by ZoeyBloom Wholesale and Retail Company, based in Kuwait. In these terms, “ZoeyBloom”, “we”, “us”, and “our” refer to that business. “You” and “customer” refer to the person using the website or purchasing products.

Our online store serves customers in Kuwait. All sales and these terms are subject to the applicable laws of the State of Kuwait.

2. Use of the website

You may use the website only for lawful personal or commercial purchasing purposes. You must provide accurate, current information when ordering or contacting us.

• Do not breach applicable law, infringe another person’s rights, or submit fraudulent or misleading information.
• Do not attempt to access restricted systems, interfere with security, introduce malicious code, or disrupt the website.
• Do not scrape, reproduce, republish, or commercially exploit website content without our written permission, except where applicable law permits it.
• Do not use automated tools in a way that burdens the website or bypasses its controls. Ordinary search-engine and AI crawlers must follow robots.txt and our published crawler rules.

3. Products and product information

We present product names, descriptions, ingredients, directions, images, shades, sizes, and availability in good faith. We may correct an error or update information at any time.

Screen settings, lighting, packaging updates, and manufacturing batches may cause minor differences in colour or appearance. Always review the label and ingredient list on the product you receive before use.

4. Pricing and currency

• Prices are displayed in Kuwaiti Dinar (KWD). Any applicable charge will be shown before you submit payment.
• Prices, offers, and availability may change before an order is accepted.
• If a material pricing or product error affects your order, we may cancel the affected item and issue a refund, or contact you for instructions before proceeding.
• Your bank, card issuer, or wallet provider may apply its own fees or exchange rates; those charges are not imposed by ZoeyBloom.

5. Orders and acceptance

Submitting an order is an offer to purchase. An automated acknowledgement or payment authorisation does not by itself mean that we have accepted the order. A contract is formed when we confirm acceptance or dispatch the order.

We may decline or cancel an order for reasons including unavailable stock, suspected fraud, an obvious error, payment failure, delivery limitations, or a quantity inconsistent with normal retail purchasing. If payment has already been captured, we will arrange a refund for the cancelled amount.

6. Payments through Tap Payments

Online payments are processed by Tap Payments, an authorised third-party payment service provider. The methods displayed at checkout may include KNET, Visa, Mastercard, and Apple Pay, depending on eligibility and availability at the time of payment.

When you start payment, you authorise the selected payment method to charge the order amount. Your bank, Tap, or the relevant payment scheme may request authentication, conduct fraud screening, decline a transaction, or reverse an authorisation under its own rules.

ZoeyBloom does not receive or store your complete card number or security code. Tap independently controls the payment-instrument information it receives during payment. Transaction references, payment status, limited card metadata, and refund information may be shared with us so we can fulfil your order, reconcile payment, provide support, and prevent fraud.

7. Delivery

• We currently deliver within Kuwait. Available areas, delivery charges, and the estimated window are shown at checkout.
• Same-day or 24-hour delivery may be available for selected areas and order times, but any delivery time is an estimate rather than a guarantee unless we expressly state otherwise.
• You must provide a complete address and a reachable Kuwait phone number. We are not responsible for delay caused by inaccurate details, unsuccessful contact, restricted access, public holidays, severe weather, or events outside reasonable control.
• Risk of loss passes to you when the order is delivered to you or to a person you authorised at the delivery address.

8. Cancellations

Contact us promptly if you want to cancel or change an order. We will try to help before dispatch, but we cannot guarantee a change once preparation, payment settlement, or delivery has begun. Any mandatory cancellation right under Kuwait law remains unaffected.

9. Returns, exchanges, and damaged items

We honour all mandatory consumer rights under Kuwait law. Subject to those rights and any lawful product exception, an unopened, unused product in its original sealed packaging may be requested for return within 14 days of the date shown on the purchase invoice.

Because cosmetics and personal-care products may be hygiene-sensitive, opened, used, unsealed, or tampered products generally cannot be returned for a change of mind where the law permits that restriction. This restriction does not apply when a product is defective, damaged on arrival, incorrect, unsafe, counterfeit, or otherwise not in conformity with the order or applicable law.

Please report a damaged, leaking, or incorrect item within 48 hours of delivery, where reasonably possible, and include your order number plus clear photographs. This reporting request helps us investigate quickly and does not reduce any non-waivable legal right.

• Returned items must include their original packaging, accessories, gifts, and proof of purchase.
• Sets and bundles should be returned complete unless only one item is defective or the law requires otherwise.
• To start a return, email or call ZoeyBloom using the contact details below before sending any item.

10. Refunds and payment disputes

Once a return or cancellation is approved, refunds are submitted through Tap Payments to the original payment method unless the law requires another solution. Bank and payment-scheme processing times are outside our control; an approved refund commonly takes 5–10 business days to appear, but may take longer.

Original delivery charges are normally non-refundable for a change-of-mind return, but will be refunded where the return results from our error or where required by law. We may deduct a lawful amount for loss in value caused by handling beyond what is reasonably necessary to inspect an item.

If you do not recognise a payment, contact your bank or payment provider immediately and notify us. We encourage you to contact us first about an order issue so we can investigate, without limiting any right you may have to raise a payment dispute or chargeback.

11. Promotions and discount codes

• Promotions are subject to their published dates, eligibility, stock, and product exclusions.
• A code is single-use unless stated otherwise and cannot be exchanged for cash.
• Codes cannot be combined unless the offer expressly allows it.
• We may cancel a promotion or reject misuse, fraud, or an obvious promotional error, while respecting completed orders and mandatory consumer rights.

12. Accounts and communications

If account features are available, you are responsible for safeguarding your credentials, keeping your information accurate, and notifying us of suspected unauthorised use. We may suspend an account used fraudulently or in breach of these terms.

Order and service messages are transactional and may be sent when necessary to fulfil your request. Marketing messages are optional, and you may unsubscribe at any time.

13. Intellectual property

The ZoeyBloom name, website design, original text, graphics, photography, video, and other content belong to ZoeyBloom or the relevant brand, vendor, or licensor and are protected by applicable intellectual-property laws. No right is granted except the limited right to use the website for its intended purpose.

14. Cosmetic use and safety

• Use products only as directed and review the package warnings and ingredient list.
• Perform a patch test where appropriate, particularly if you have sensitive skin or known allergies.
• Stop use and seek appropriate medical advice if irritation or an adverse reaction occurs.
• Product information on the website is general information and is not medical advice. Individual results may vary.

15. Warranties and liability

We use reasonable care to keep the website available and information accurate, but the website may occasionally be interrupted or contain an error. Nothing in these terms excludes or limits liability or a consumer remedy that cannot lawfully be excluded under Kuwait law.

To the extent permitted by law, neither party is liable for indirect or consequential loss that was not reasonably foreseeable. We are not responsible for failure caused by events outside our reasonable control. These limitations do not apply to fraud, wilful misconduct, gross negligence, personal injury caused by negligence, or any other liability that law does not allow us to limit.

16. Third-party services and links

The website may link to or use third parties such as Tap Payments, banks, delivery providers, and social platforms. Their own terms and privacy notices govern their independent services. A link does not make ZoeyBloom responsible for third-party content or practices, except where applicable law provides otherwise.

17. Governing law and disputes

These terms are governed by the laws of the State of Kuwait. Please contact us first so we can try to resolve a concern in good faith. If it remains unresolved, the competent courts of Kuwait will have jurisdiction, without affecting any mandatory consumer complaint or remedy available to you.

These terms are available in Arabic and English. If there is an inconsistency, the Arabic version prevails to the extent permitted by applicable law.

18. Changes to these terms

We may update these terms to reflect changes in law, payment services, or our operations. The updated version and date will be posted here. The terms in effect when we accept an order will normally govern that order unless a legal change must apply sooner.